ResponseNow Review: Best Medical Alert Systems

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responsenow medical alert device

ResponseNow is an experienced company with 30+ years in the life safety industry.

It started in Portland, Oregon, in 2001 and is dedicated to providing its customers with top-of-the-line equipment, superb monitering services, and very competitive pricing.

What is Belle Medical Alert? 

Belle is a lightweight and shower-safe mobile help device with a button you can press for any emergency, big or small; you can use it around the house and take it on the go with you.

It uses no long-term contracts the AT&T cellular network, and you have access to a 24-hour monitering service to serve you anywhere you need them

How does it work? 

  1. Press the Call Button: Activate Belle for any emergency, big or small, by pressing the call button. 
  2. Speak to an Operator: Operators are standing by 24/7, ready to assist you with any situation you are experiencing. You’ll communicate with the monitering center directly through Belle’s powerful two-way speaker and microphone. 
  3. Help is on the way: After you discuss the options with the operator, you will recieve the appropriate level of repose regardless of whether you are at home or on the road. Help could even include emergency medical services or simply a friend or family member. 

Unfortunately, emergencies don’t follow a schedule and seem to happen when you’re the least prepared. 

How much does Belle cost? 

They have no equipment to buy; you pay for monitering only. They have a few models to choose from, Belle (most popular), Belle+, and the In The Home model. 

You can check pricing discounts depending on if you choose Annual, Quarterly, and Annual options. In addition, they provide free lockboxes to make it easier for first responders to get to you without knocking your door down.

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ResponseNow’s Plans

responsenow in home
In the Home

In the Home

In the Home is a landline-based system; it has no option for cellular connection, so you must have a landline in your Home. The system comes with a base station with a 24-hour backup battery, a 500-foot range, and a waterproof wearable help button. You can choose to wear the help button as a pendant or a wristband.

In the Home costs $29.95 a month when paid monthly, you can also choose. To pay quarterly, which costs $27.95 a month, or annually for $24.95. The annual and quarterly plans include shipping, but the monthly plan does not. Other than shipping, there are no one-time fees. Fall detection is available for an additional $11.95 per month.

Belle medical alert device
Belle

Belle

Belle is a device designed for active seniors. This device uses AT&T’s cellular network to connect to its monitoring center; it will work anywhere that has cellular service, both inside and outside of the Home. You can wear it as a pendant around the neck, even in the shower, but avoid submerging it in the bathtub. It only takes 3 hours to charge Belle with 30-day battery life.

The monthly cost for Belle is $39.95 per month. If you choose to pay quarterly or annually, you’ll receive a discount and get free shipping or pay a one-time $35 activation fee. However, they don’t include fall detection with this device.

Belle Belle is a device designed for active seniors. This device uses AT&T's cellular network to connect to its monitoring center, it will work anywhere that has cellular service, both inside and outside of the home. You can wear it as a pendant around the neck even in the shower, but avoid submerging it in the bathtub. It only takes 3 hours to charge Belle with 30-day battery life.  The monthly cost for Belle is $39.95 per month. If you choose to pay quarterly or annually, you'll receive a discount, and get free shipping, or pay a one-time $35 activation fee. They don't include fall detection with this device.
Belle+

Belle+

Belle+ is the upgraded version of Belle; it is also waterproof and has a complete system that can connect to a monitoring center via AT&T cellular network. This system has GPS location tracking; this allows your loved ones or caregiver to keep track of the device’s location. Belle+ has features fall detection, which isn’t available with the standard Belle. The battery life is five days with a charge time of 3 hours.

Starting Costs and Contracts

You may have to pay some one-time fees; if you use the discount code Senior, you’ll get the 1st month of service for free. Remember that the quarterly and annual plans include free ground shipping, and the monthly plan does not; you may have to pay $14.95 for ground shipping. Also, both Belle devices have a $35 activation fee, but there is no activation fee for the In-Home device. There are no other device or installation costs.

Don’t worry about long-term contracts or cancellation fees, and you automatically get a 30-day money-back guarantee; if you are unhappy with the device or service, send it back for a full refund.

Monitering

According to the ResponseNow website, it takes an average time of 30-60 seconds for an operator to come on the line after you press the button. The monitoring services are 100% U.S.-based and UL-listed.

When you sign up for service with ResponseNow, you’ll provide details and information for emergency contacts. If you call the monitoring service, they will ask if you want them to contact your emergency contacts or contact first responders.

This option can make you feel more comfortable knowing you can call for help not necessarily emergency medical services.

Caregiver Tools and Extra Features

Device Tracking

It may relieve some anxiety for caregivers knowing that they don’t need to worry about getting hurt or getting lost when you leave the Home. Caregivers and family members of Belle+ users can locate your device by sending a text message “Find [your name] to your number, which is only for the Belle+ device.

Optional Devices

You can choose to add these additional services to your service plan:

  • Care(+) Protection Plan: This protection plan covers the cost of device replacement or repair if the device is broken or lost for any reason. It costs an additional $3.95 per month, but if something happens you won’t have to pay to get it replaced or repaired.
  • Lockbox: You can add a lockbox to your account for $3.95 per month with a key to a door that emergency services can use to get to you if you’ve fallen and can’t get up. They include the lockbox free of charge when you sign up for the annual plan.

Need Help? Call Belle to the Rescue

Simply waking up at night to use the bathroom and stumbling over your dog could easily cause a fall, or possibly you hear someone outside of your Home at night, and you feel uneasy; having access to someone you can speak to anytime provides peace of mind.

Regardless of the emergency or perceived situation, Belle is always there to provide comfort and assistance when you need it the most. Our friend @SandySenior was feeling anxious so we let her try the Belle from ResponseNow.

See our friend Sandy try out the Belle from ResponseNow.

Operators are available 24/7

Connecting to the operators is easy; when you press the button, you’ll hear a brief connection, and shortly, an operator is available for you within 30-60 seconds through a powerful two-way speaker and microphone; timing may vary depending on the connection coverage. 

Once connected, the operators can offer all kinds of assistance depending on your situation. For example, do you need an ambulance or an emergency responder? Another operator will dispatch to your location immediately. They can even reach out to a pre-approved list of contacts (family, friends, or neighbors) to come to check in on you. 

Whatever the scenario, these highly trained professionals are available 24 hours a day, all year long. 

After a few questions from the operator, they will figure out the appropriate level of response for your situation. Now, wait until help arrives; for emergencies, ResponseNow operators will stay on the line with you until your help arrives on the scene. Not every company provides this level of service; some will disconnect as soon as help is dispatched. In addition, in a range from nerve-wracking to life-threatening, having a calming presence connected to you via the scene can go a long way. 

Belle medical alert device

Why choose the Belle Medical Alert Device?

You can cancel anytime; you can use it safely in the shower, with a fast 3-hour charge time. 

Belle is stylish looking and easy to use right out of the box; you get a 30-day battery life with notifications, so you or your loved one is always prepared for that emergency or fall. 

Seniors are more likely to break or lose their device

Even if you are at fault and break or lose the device, the Care(+) Protection plan covers your repair or replacement free of charge, perfect for the senior with a history of being clumsy or breaking technology.

Active Seniors

If you’re active, both Belle and Belle+ are great options if you spend a lot of time on the go; The Belle is perfect if you plan to travel; with the 30-day battery life, you won’t have to worry bout charging your device.

Seniors have a fixed income

All ResponseNow plans have a lifetime price-lock meaning the price you pay on your first billing cycle will be the same price if you use ResponseNow; this is reassuring for seniors on a fixed income; they will always know what they will pay for monitoring services.

If you want to try out the service, you can use code SENIOR at ResponseNow for a free month of service!

Read Customer Reviews

My aging mother called ResponseNow and spoke with a very friendly and helpful agent, who took the time to listen to her (and all of her stories) and offered her the right amount of information for her to make a decision as to whether this was going to be right for her. She didn’t feel pressured or rushed into making a decision. The agent even called me while my mother was on the phone and conferenced us all together so we could discuss details of her plan and requirements. All I can say is …. wow – who does THAT? Thank you ResponseNow I know my mother is in very safe care with you. L.B. – FRIENDLY STAFF

read more at ResponseNow

Conclusion:

The unit is very easy to use, and discreet if you wanted to hide it from view, that wouldn’t be a problem. The fact that you can take it anywhere and everywhere is appealing because the bathroom and shower or outside messing around in the yard seems to be when you’d have an accident and would need emergency services to help out.

The lockbox is forward thinking, I wouldn’t have thought about how the emergency personnel would access the house if they needed to.

Finally, since they are providing the device at no cost, you won’t have to worry about getting stuck with something you don’t want.

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