Types of Telemedicine: Live Video, Store-and-Forward, and Remote Monitoring

Understanding the Modality

To understand types of telemedicine, one must understand the difference between synchronous (real-time) and asynchronous (store-and-forward) care. Here is a breakdown of the four distinct types.

1. Synchronous Telemedicine (Live Video)

This is the most common form of telemedicine that patients interact with. It involves real-time, two-way audio and video interaction between a patient and a provider.

  • How it works: Similar to a Zoom call, but using HIPAA-compliant software to ensure privacy.
  • Best for: Mental health therapy, primary care consultations, and physical exams where the doctor needs to observe symptoms (like the throat or rash) in real-time.

2. Asynchronous Telemedicine (Store-and-Forward)

Also known as “store-and-forward,” this method allows medical professionals to transmit collected health data to a specialist for evaluation.

  • How it works: A primary care doctor takes photos of a skin lesion, X-rays, or lab results and sends them to a dermatologist or radiologist. The specialist reviews the data at their own convenience and returns a diagnosis.
  • Best for: Dermatology, pathology, and radiology where immediate visual feedback isn’t necessary.

3. Remote Patient Monitoring (RPM)

RPM connects patients to their healthcare providers using digital devices. It is the future of chronic disease management.

  • How it works: Patients use FDA-approved wearable sensors to measure blood pressure, blood glucose, or heart rate at home. Data is automatically sent to the provider.
  • Best for: Patients with diabetes, hypertension, or chronic obstructive pulmonary disease (COPD).

4. Remote Consultation (Audio/Voice Only)

While video dominates the industry, audio-only consultations remain a critical type of telemedicine, particularly for older populations or those with poor internet connectivity.

Best for: Follow-up calls, medication management, and behavioral health check-ins.